FAQS
FREQUENTLY ASKED QUESTIONS
We know planning an event comes with lots of details, so we’re here to make your rental process smooth and stress-free. Find quick answers to our most commonly asked questions about vintage dishware rentals, availability, delivery, and more.
Q: Are there any additional fees apart from the rental cost?
Yes, we charge a modest handling and service fee to cover the time, labor, and materials required to carefully clean, polish, pack, and prepare your vintage items for delivery or pickup.
Q: What is your delivery fee based on?
Our delivery fee is calculated based on the distance from our location, the total size and weight of your order, and the complexity of the delivery (such as stairs, timing constraints, or venue requirements). We’ll provide you with a custom delivery quote once we know your event details. We also offer pickup and drop-off services depending on availability.
Q:How do I place an order with Dish Up?
You can reach out to us through our website contact form or email with your event details and wishlist. We’ll confirm availability and send you a custom quote. Once you’re ready, we’ll require a signed agreement and deposit to hold the items. From there, we’ll work with you to finalize quantities and coordinate delivery or pickup so everything is stress-free leading up to your big day.
Q: How do I pay for my order?
We require a 50% deposit to officially reserve your items, with the remaining balance due at least 5 days before your event. We accept payments via credit card, bank transfer, or PayPal. Once your payment is received, we’ll confirm your order and timeline. Late payments may result in delays or cancellations, so timely payment is important.
Q: Can I pick up the items myself instead of delivery?
Yes! We do offer self-pickup for smaller orders. You can schedule a time with us in advance to collect your items. Since many of our vintage pieces are fragile, we recommend using protective bins and padding during transport. Please note that you will be responsible for all items once they leave our studio, including safe packaging and returning them in the condition received.
Q: Can I edit my order after it has been confirmed?
We understand that event plans can change. You may make small adjustments to your order (such as quantity or item selection) up to 7 days before your event. Additions depend on item availability, and we’ll always do our best to accommodate.
Q: Is there a minimum rental amount required?
Yes. Our minimum rental order starts at $100. This allows us to dedicate the care and coordination necessary to properly prepare each item in your order. Even smaller events benefit from our full service — we want each client to enjoy the Dish Up experience, no matter the size of the gathering.
Q: Do you allow pickups directly from your studio?
We do! Clients who prefer to handle transportation themselves are welcome to arrange a pickup from our studio. We’ll coordinate a mutually convenient time and provide packaging guidance. Keep in mind, Dish Up Events is not liable for any damage that occurs during client transport, so extra care is strongly encouraged.
Q: What happens if something is damaged or lost?
While we hope everything is returned safely, we understand accidents can occur. In the event that an item is broken, chipped, or lost, a replacement fee will be charged based on our replacement value list. Each piece in our collection is either vintage or custom-curated, so replacements may be hard to source. We appreciate your care in handling our items, and we’ll always be transparent and fair in resolving any damage concerns.